• http://www.fairtrading.nsw.gov.au/ftw/Tenants_and_home_owners.page?

• http://www.fairtrading.nsw.gov.au/ftw/Tenants_and_home_owners/Strata_schemes.page?

• http://www.fairtrading.nsw.gov.au/ftw/Tenants_and_home_owners/Strata_schemes/Bylaws_in_a_strata_scheme.page?

FORMS:

• CLAIM REFUND BOND

• CHANGE OF MANAGING AGENT/OWNER

• CHANGE SHARED TENANCY AGREEMENT

• TRANSFER BOND

• NEW TENANT CHECKLIST

• RESIDENTIAL TENANCY AGREEMENT

• INGOING INSPECTION REPORT

• NOTICE OF RENT INCREASE

• NOTICE TO TERMINATE TENANCY AGREEMENT LANDLORD/AGENT FORM

• NOTICE TO TERMINATE TENANCY AGREEMENT FOR TENANT FORM

• GLOSSARY OF FAIR TRADING TERMS

EMERGENCY TRADESPEOPLE

If you have an emergency repair please call our office on 1300 365 823, and if our office is closed please contact one of our emergency tradespeople listed below:

General Home Maintenance

• Lawrence Maintenance & Co                                                                                                                                                                                                                                                         

Tony 0406 903 195

Electrical

• JC Romano Electrical                                                                                                                                                                                                                                                                                    

Carlo 0430 026 616

Plumbing

• Jab Plumbing

Jason – 0418 229 771

• Aqua Stream Plumbing

Jake – 0415 232 479

Hot Water Problems

• Emergency Hot Water Repairs  

Roy –9718 6177                                                                                                                                                                                                                                                                

• Australian Hot Water

13 21 13

Locksmith

• Abbco Locksmiths

Stuart Pascoe 9389 1166 ( after hours it diverts to a mobile )

• Metro Locksmiths

Daniel – 0414 421 498

To find out what is an emergency repair please check the list below:-

Urgent repairs means any work needed to repair any of the following:

• a burst water service including hot water systems
• a broken or malfunctioning appliance, fitting or fixture causing a substantial waste of water
• a blocked or broken toilet
• a serious roof leak
• a gas leak
• a dangerous electrical fault
• flooding or serious flood damage
• serious storm or fire damage
• a failure or breakdown of the gas, electricity or water supply
• any fault or damage that makes the premises unsafe or insecure.

            You must be able to show that:

• the problem was not your fault
• you made a ‘reasonable’ attempt to contact the landlord/agent
• you gave the landlord/agent a ‘reasonable’ chance to do the repairs
• the repairs were carried out by a repair person named in your tenancy agreement (if possible) or by a licensed or qualified tradesperson.
• You must give the landlord/agent written notice about the repairs, costs and copies of receipts.